Once your payment has been approved, we will promptly send you an email confirmation of your order.

Upon successful payment approval, we will promptly send you an order confirmation email. Once your order is shipped, usually the following business day, you will receive a shipping confirmation email containing tracking information.

Once your order has been placed, it is immediately sent to the warehouse to ensure speedy delivery to your doorstep. Therefore, please note that changes are not possible after the order has been placed. Our goal is to swiftly process and ship your order for a prompt arrival.

Once an order has been submitted, it is not possible to cancel it. We send orders directly to the warehouse for processing, which makes it challenging to make changes of any kind. However, if you would like to initiate a return or exchange, we are more than happy to assist you with that process.

We are happy to accept returns for a refund or exchange within a 15-day period from the date of purchase. Return shipping will be taken care of by us. We kindly request that products are returned in their original packaging, including any accessories.

The product(s) must be unused, in its original package and still and the same new condition as it was when the item was received.

Please note that you will be responsible for all the cost sending back the return to Beyond Object, plus the original shipping charges in the order.

To initiate a return, please contact us at support@beyond-object.com for further information.

To initiate a return, please contact us atsupport@beyond-object.comfor further information.

We offer worldwide shipping including:

USA

Europe

Asia (including China, India, UAE, Pakistan, Bangladesh, Indonesia, Japan, Korea, Philippines, Singapore, Malaysia etc..)

Australia/NZ

Africa

To ensure you receive the best service, we use FedEx and TNT.

We offer standard and express services for all orders. The estimated delivery times below are to be used as a guide only and commence from the date of dispatch.

All orders are generally dispatched within 1-3 business days.

Express Worldwide Delivery : 2-4 business days
Standard Worldwide Delivery: 5-8 business days

We offer free shipping worldwide when you order any clock or spend $160 USD or more

If your order doesn’t meet the minimum order value to qualify for free shipping, the shipping cost will be displayed in checkout.

We apologize for the delay in the arrival of your order. We understand the frustration of waiting longer than expected for your new item. To address this issue, please reach out to our team by contacting us. We will promptly investigate the details of your order's whereabouts and provide you with the necessary assistance.

At our webshop, we ensure that you can only place orders for products that are currently in stock and available. However, in the case where a particular product is temporarily sold out, we provide the option for preorders on selected products, allowing you to place an order even if the item is currently out of stock. This way, you can secure your purchase in advance and be among the first to receive the product once it becomes available.

Your feedback is valuable to us, and we greatly appreciate it. To share your thoughts, please visit any product page and scroll down to the bottom. There, you'll find an "Add your review" button where you can provide your review and let us know what you think. We look forward to hearing from you!

If you encounter any irregular issues with a Beyond Object product, we encourage you to submit a warranty claim. Our team will carefully assess the claim and determine if your product qualifies for warranty coverage.

To initiate a warranty claim, please contact us at support@beyond-object.com. Send us all the information needed, including order details and images of the issue you are experiencing. Once submitted, our team will review your claim and provide you with the outcome. It is important to note that warranty claims can only be made for purchases made directly from Beyond Object or authorized retailers, and proof of purchase will be required.

We have extensively traveled across the globe to establish partnerships with the finest manufacturers for producing every Beyond Object item, including Taiwan and Germany.

Beyond Object

124 City Road, London, EC1V 2NX

Phone Number: +44 (0)20 8138 8805

Rest assured, there is no need to worry when shopping on our online store. We have implemented the latest state-of-the-art secure technology to ensure the utmost protection of your information.

Your online shopping experience with us is designed to be simple and secure. We prioritize the safety of your information by utilizing Secure Socket Layer (SSL) technology. This technology encrypts and protects all the data you transmit to us over the internet, ensuring its confidentiality.

You can easily identify when SSL is active by looking for the padlock symbol displayed in the address line of your browser, and the website address will begin with "https" instead of the usual "http". These indicators signify that your transactions are taking place in a safe and secure environment.

With this assurance, you can shop with confidence, knowing that all your interactions and transactions are fully protected. Your peace of mind is of utmost importance to us.

We understand the importance of keeping your data secure and confidential. When you provide us with any information, please be assured that we handle it with the utmost privacy. We have strict protocols in place to ensure that your data is not shared with any third party.

To learn more about our commitment to protecting your privacy, we encourage you to review our comprehensive privacy policy. It provides detailed information regarding how we handle and safeguard your personal data. Your trust is important to us, and we are dedicated to maintaining the privacy and security of the information you provide.

To learn more about our terms we encourage you to review our comprehensive Terms and conditions policy.