FAQs

Purchase, delivery and returns

Your order will usually arrive in 3 to 5 working days for Express and 5-12 for Standard delivery.

Order Processing
You will receive an email confirming receipt of your order. You should contact us by email immediately if you notice any inaccuracies in your details because Beyond Object cannot and will not accept any responsibility if your delivery details are in anyway incorrect.

Dispatch
Orders are processed as soon as possible and usually within 3 days (excluding weekends). In exceptional cases, due to high demand or other reasons, order processing may take longer but every effort will be made to complete and despatch your order promptly.

You will receive an email confirming dispatch.

Delivery
Once your order has been processed, it will be dispatched by FedEx or TNT for all orders.

FedEx and TNT are not a guaranteed service, but delivery is usually in 2 working days.

We do offer worldwide shipping using FedEx and TNT as our main logistics partners. We deliver to every major areas. Feel free to contact us for any question.

We ship from our main wharehouses in the UK and Taiwan.

The delivery cost is calculated and displayed at the checkout. Shipping and handling costs are dependent on weight, and vary depending on destination.

We use Fedex International for all our orders.

If you are not happy with your item you can return it within 15 days. For faulty or wrong items contact us within 48 hours. 

The cost of shipping an item back to Beyond Object is always the responsibility of the customer. Please read more about returns in our policy page.

We hope that you love everything in your order, but if you aren't totally in love with something, you have 15 days from the purchase date to send it back to us. Simply pack the item in its original packaging and ship it to the address below. Keep in mind that the customer is responsible for any return shipping costs and we are not responsible for any lost or stolen merchandise incurred upon return shipping. Make sure to use a tracked service and keep a hold of your receipt, just in case there are any issues.

Here's the return address:

Beyond Object
Unit B
Brook Park East
Shirebrook
NG20 8RY

All Beyond Object products are covered by a manufacturer's warranty from the date of purchase of 1 year.